Privacy Policy

This Privacy Policy describes how Maverick Marketer LLC, doing business as Joshua McSorley ("Company," "we," "us," or "our"), collects, uses, and protects information through our websites and services, including joshuamcsorley.com, diagnostic.joshuamcsorley.com, and any related platforms (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

Information you provide directly

When you create an account, fill out forms, or communicate with us, we may collect:

• Your name, email address, company name, and job title
• Responses to intake questionnaires (Pre-Intake and Full Intake forms)
• Files and documents you upload to the platform (transcripts, reference materials)
• Messages, notes, and feedback you provide
• Payment information (processed by Stripe; we do not store your credit card number)

Information collected automatically

When you use our Services, we may automatically collect:

• Browser type, device information, and operating system
• Pages visited, time spent, and interactions with the platform
• IP address and approximate location
• Referring website or source
• Timestamps of when you view deliverables (diagnosis reports, action plans, journey maps)

Information from third parties

• Stripe: When you make a payment, Stripe provides us with transaction confirmation, payment status, and a receipt URL. We do not receive or store your full credit card number. Stripe's privacy policy governs their handling of your payment data.
• Supabase: Our platform infrastructure is hosted on Supabase. Data stored in the platform (account information, form responses, files) is processed and stored by Supabase in accordance with their privacy and security policies.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Process your payments and manage your account
• Deliver diagnostic services, including generating diagnosis reports, action plans, and customer journey maps
• Communicate with you about your engagement, including status updates and deliverable notifications
• Send team invitation emails on your behalf when you invite colleagues to the platform
• Improve the platform and develop new features
• Respond to your inquiries and provide support
• Comply with legal obligations

AI-Generated Content

Our platform uses artificial intelligence (specifically, large language models provided by Anthropic and/or OpenAI) to assist in generating diagnostic deliverables, including diagnosis reports, action plans, and customer journey maps. When these tools are used:

• Your intake form responses, uploaded transcripts, and other information you provide through the platform may be sent to AI service providers as input for generating deliverables
• AI-generated content is always reviewed and edited by Joshua McSorley before being shared with you
• We do not use your data to train AI models. Your information is processed for the sole purpose of generating your deliverables.
• AI service providers may process your data in accordance with their own privacy policies. We select providers that do not use customer inputs for model training.

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties.

We may share your information with:

• Service providers: Third-party companies that help us operate the platform, including Supabase (hosting and database), Stripe (payment processing), and email delivery services. These providers only access your information as needed to perform their services and are bound by their own privacy commitments.
• Team members in your organization: When you or a colleague creates an account under the same organization, team members within that organization can view shared intake form responses, shared notes, and shared files. Internal notes and internal files are not visible to your team.
• Legal requirements: We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

• Account information: We retain your account information for as long as your account is active or as needed to provide Services.
• Diagnostic data: Intake form responses, diagnosis reports, action plans, journey maps, notes, and files are retained for the duration of our engagement and for a reasonable period afterward (typically 2 years) to support follow-up engagements or reference.
• Payment records: Transaction records are retained as required by applicable tax and accounting laws.
• You may request deletion of your account and associated data at any time by contacting us at the email address below. We will delete your data within 30 days of a verified request, except where retention is required by law.

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Row-level security policies that restrict data access based on your role and organization
• Authentication-based access controls
• Secure payment processing through Stripe (PCI-DSS compliant)

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking

Our platform uses essential cookies to maintain your login session and remember your preferences. We do not use advertising or marketing cookies on the diagnostic portal (diagnostic.joshuamcsorley.com).

Our main website (joshuamcsorley.com) may use analytics cookies (such as Google Analytics) and marketing cookies, which are governed by the cookie consent preferences you set on that site.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a structured, machine-readable format
• Opt out: Unsubscribe from non-essential email communications at any time

To exercise any of these rights, contact us at the email address below.

For European Union Residents (GDPR)

If you are in the European Union, you have additional rights under the General Data Protection Regulation, including the right to restrict processing, object to processing, and lodge a complaint with a supervisory authority. We process your data on the basis of contractual necessity (to provide the Services you have engaged us for) and legitimate interest (to improve our Services).

For California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. We do not sell personal information.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending an email to the address associated with your account. Non-material changes take effect immediately. Material changes take effect 30 days after notice.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Joshua McSorley
Maverick Marketer LLC
Email: hello@joshuamcsorley.com

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